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Case Study 4
Educational testing and services company – Designing sales incentive plans to reflect changing customer requirements
Client
Challenge

“Our go-to-market approach and sales incentive plans no longer reflect the changing nature of where the market opportunities are and how customers buy.”

Background

Shifting market dynamics in terms of the most profitable sources of revenue growth

Changing customer landscape requiring more sales role specialization to meet customer requirements

Current sales compensation plan does not appropriately reflect the shift in revenue mix

Management perception that the current plan pays too little to top performers, with insufficient dispersion in payouts between top and median performers

Activities and Results

Clarified sales roles required to support the go-forward sales model

Assessed current incentive plans relative to the selling role requirements of the new sales model

Designed new sales incentive arrangements for all sales, sales support, and sales management positions

Validated quota expectations for core selling roles

Prepared management overview presentations and incentive earnings calculators to support the implementation process

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